At Care Foundation Trust, we deeply appreciate your generous contributions that support our mission to make a positive impact in the lives of those in need. We are committed to ensuring your donation experience with us is as smooth and transparent as possible. While donations made to our organization are typically non-refundable, we understand that there may be certain circumstances that warrant a refund. Please read our Return and Refund Policy carefully to understand the guidelines and processes for requesting a refund.
Refund Eligibility:
1. **Unauthorized Transactions:** If your donation was made unintentionally or due to an unauthorized transaction, please notify us immediately via email at [wecareforu@carefoundationtrust.org](mailto:wecareforu@carefoundationtrust.org) or contact us at +91-7304-786-365. We will investigate the matter promptly and, if confirmed, initiate a refund within 7-14 business days.
2. **Processing Errors:** In the event of a processing error that results in an overcharge or double charge, please notify us within 30 days of the donation date. We will review the error and, if found valid, process a refund within 7-14 business days.

How to Request a Refund:
To request a refund for an eligible donation, please follow these steps: 1. Contact Us: Send an email to [wecareforu@carefoundationtrust.org](mailto:wecareforu@carefoundationtrust.org) or call us at +91-7304-786-365, providing the following details:
– Your name – Contact information (email and phone number) – Date and amount of the donation – Reason for requesting a refund – Any supporting documentation (if applicable)

2. Review Process:
Our team will review your request and the circumstances surrounding it. We may reach out to you for additional information or clarification.

3. Refund Confirmation:
If your refund request is approved, we will notify you via email or phone. The refund will be processed within 7-14 business days from the date of approval.

Donor Responsibilities:
– It is the donor’s responsibility to provide accurate information when making a donation.
– Donors should ensure that they have a valid reason for requesting a refund, as refunds will only be granted under the conditions mentioned in this policy.
– Any fees associated with the refund (e.g., transaction fees) may be deducted from the refunded amount.

Contact Information:
If you have any questions or concerns about our Return and Refund Policy, please contact us using the following details:
– Email: [wecareforu@carefoundationtrust.org](mailto:wecareforu@carefoundationtrust.org)
– Phone: +91-7304-786-365
– Mailing Address:
Care Foundation Trust 137, Vasil Khan Marg New Badshah Chambers Building, Shop No. 02, 1st Floor Mumbai, Maharashtra – 400008 India Please note that this Return and Refund Policy is subject to change, and any updates will be posted on our website. We encourage you to review this policy periodically to stay informed about our refund procedures. Your support is invaluable to us, and we thank you for being a part of the Care Foundation Trust community. Effective Date: September 2023